How To Prepare for On Location Carpet and Upholstery Cleaning
ABC's goal is to clean and restore your carpets and upholstered items to a high level of appearance in an environmentally safe manner. We need your help to ensure we are able to obtain the highest quality care for your carpets and upholstered items cleaned on location at your home or business. Below are some ways to help you prepare for our arrival:
1. Temperature Settings. The drying time will be reduced if you are able to keep the temperature between 68 and 72 degrees Fahrenheit 12 hours before we arrive and 12 hours after we leave, The use of fans will help reduce drying time as well. We supply drying fans while we are cleaning to expedite the drying process.
2. Vacuuming. The efficacy of the soil removal process will be greatly improved by your vacuuming prior to our visit. In certain cases, such as in homes or businesses where there are animals or any areas where there is heavy soil, our technicians are instructed to vacuum with our truckmounted equipment prior to cleaning.
3. Driveways/Walkways. During the winter months, we ask our customers to make sure the driveways and sidewalks are cleared of snow and ice to prevent accidents and/or injuries. Cleared areas allow our technicians to concentrate on their cleaning job rather than negotiating slippery sidewalks and driveways.
4. Furniture. If your work order requires furniture moving of any kind, we will move the furniture out of the way, clean the carpet and then put the furniture back in place, protecting the carpet with small pads under furniture legs or styrofoam blocks under flat pieces of furniture. These items should remain under the furniture for 24 hours after the cleaning is completed to prevent possible stains from the furniture marking the carpet. (Please note: Excessive furniture or in the case of moving boxes, toys, etc., may require an extra labor charge). Normal furniture moving and re-placement is free of charge.
Please note to the technician any furniture pieces which have unstable or broken legs or other parts, or pieces of furniture you do not want moved. We do not move stereo equipment, televisions, TV stands, computer tables and computers. China-filled hutches and bookshelves need to be emptied prior to ABC's arrival if you wish these items moved.
5. Breakables. Please take delicate or breakable items from furniture tops to a secure place to prevent any accidental breakage. Our technicians can then concentrate on the cleaning, rather than on balancing delicate items.
6. Any spotting problems should be brought to the attention of our technican, i.e., spots that have re-occured and stains you have tried to remove. If possible, the origin and age of the problem would be helpful, as well as the names of any chemicals used.
7. Pets/Animals. In order to prevent any possibility of accidental harm to your precious animals, please put them in a secure area. This will prevent your animal from escaping out the door while we are cleaning and our technicians will be out of "harm's way" from any protective animals as well.
8. Occupants. Our company policy states NO cleaning can be performed by a technician if the only occupant of the property is under 18 years of age.
9. Foot Traffic. Please keep all foot traffic (human and animal) off the newly cleaned carpets for at least 4 hours after our job is done in order to deter re-soiling. We offer free sets of booties if you must walk on the carpet.
Your newly cleaned carpets will be damp to the touch when we leave and should be mostly dry in 1 to 3 hours (depending on the type of carpet, degree of soil and whether or not topical applications have been applied). If the carpet is not COMPLETELY dry within 24 hours, please call our office at your earliest convenience.
