What to Expect from Our On-Location Carpet Cleaning Technicians
ABC has been the market leader in carpet, upholstery and oriental rug washing since 1971. Our staff members are proud to display their extensive credentials and continuing education regarding all textiles. We are prepared to give carpet care advice backed by our staff's expert knowledge. ABC has been setting the industry standard and exceeding customer expectations for over 35 years.
Our technicians are individuals who are knowledgeable and certified through educational organizations and who demonstrate an understanding of the following elements:
1. All methods of carpet cleaning and the proper conditions and situations in which to use them.
2. The ways in which chemicals affect textiles, dyes, spots, indoor air quality, carpet warranties and individuals.
3. Identification of fiber types and basic construction of carpet, rugs and upholstery.
4. The industry guidelines and proper cleaning procedures for the various types of fiber.
5. Strong customer relations.
6. Impeccable moral and ethical standards.
Our On-Location Carpet Cleaning Technicians utilize the industry's finest equipment and cleaning processes, purchased and maintained by our Certified Firm, to provide the most thorough cleaning for the carpets and upholstery in your home or business.
We offer the following:
1. Free written estimates valid for six months.
2. A description of carpet problems with a knowledgeable explanation of these problems and possible solutions.
3. A fresh clean carpet with little to no residue left in your carpets, keeping them cleaner - longer!
4. Special attention to spots and heavy traffic areas.
5. Moving of furniture (if desired) with the care it deserves. Please note: If furniture moving is excessive or unusual, there may be an extra labor charge applied.
All furniture is put back into place with pads or styrofoam blocks to ensure against furniture stain migration into the carpet.
6. All Technicians must pass and maintain certification requirements of certification organizations such as the International Association of Specials in Cleaning and Restoration (ASCR) and the Institute of Inspection, Cleaning and Restoration (IICRC), as well as in-house requirements and testing.
7. Our trucks are equipped with environmentally "safe" cleaning solutions to handle a variety of situations and needs.
8. A healthier indoor environment for your family and pets.
9. We also a variety stain protectors to ensure future protection against accidental spills.
10. We stand behind all the work we do. Any concerns or dissatisfaction expressed regarding the cleaning should be called in to our office as soon as possible. We will be happy to inspect and assess the problems and concerns immediately.
Waste Water Removal Charge
When truck-mounted hot water extraction was first introduced, waste water collected from the extraction of "wastes" from carpets and upholstery could be easily disposed of directly at the site of the cleaning, for ex. in the toilet or at the curbside, etc. Current state and federal laws require us to remove that waste water (now considered "industrial waste") by collecting it in our trucks and moving it to an approved site for disposal. Because of the cost of labor and equipment involved, we have found it necessary to add a "waste water removal" charge to each hot water extraction invoice.
What We Cannot Provide
Our process is the finest cleaning process for carpets and upholstered fabrics known today. There are, however, some things the process CANNOT do. For example:
1. It cannot replace carpet pile that has fallen out due to backing damage.
2. It cannot replace color in fabric that has been damaged by animal or chemical stains.
3. It cannot look beneath the carpet to see if tack strips have been installed properly or seams have been joined properly
Our technicians are trained to repair MINOR problems on the spot. MAJOR problems, such as seams opening up due to improper installation, may require different solutions. We will, at all times, attempt to forewarn you of problems that may arise upon cleaning due to the pre-existing conditions of your carpeting and upholstery.
